PRIVACY POLICY – ROOK GAMES

Version 3.0 – August 2024

This Privacy Policy outlines the policies and procedures of Rook Gaming LLC (referred to as "Rook Games", "We", "Us", or "Our") on the collection, use, and disclosure of Your information when You use Our Service, including the VR game Mother Bunker. It also informs You about Your privacy rights and how the law protects You.

Interpretation and Definitions

  • Account: A unique account created for You to access Our Service.

  • Affiliate: An entity controlled by, in control of, or under common control with Us.

  • Company: Rook Gaming LLC, 2101 Pearl St. Boulder, CO 80302.

  • Cookies: Small files placed on Your Device to store details of Your browsing history.

  • Country: Refers to Colorado, United States.

  • Device: Any device that can access the Service, such as a computer, cellphone, or tablet.

  • Personal Data: Any information that relates to an identified or identifiable individual.

  • Service: The Website and any VR games like Mother Bunker offered by Us.

  • Service Provider: Any natural or legal person processing data on behalf of the Company.

  • Usage Data: Data collected automatically from the Service's infrastructure or usage.

Collecting and Using Your Personal Data

Types of Data Collected and How It’s Used

Personal Data
When using Our Service, We may ask for personally identifiable information. Here's how we process each type of personal data:

  • Email Address: We use your email address to communicate with you regarding your account, updates to Mother Bunker, and other important notifications, such as security alerts or policy changes. Additionally, if you opt-in, we may use your email to send you newsletters and promotional materials.

  • Name: Your name is used to personalize our communications with you and to manage your account within our system. If you engage in any customer support or inquiries, we also use your name to identify and address your requests accurately.

  • IP Address: We collect and use your IP address to secure our services by monitoring for potential security breaches or fraudulent activities. Additionally, IP addresses help us understand geographic distribution of our users, which can be used for localization and improving the user experience in Mother Bunker.

  • Usage Data Related to Mother Bunker: This includes details about your progress within the game, interactions with other players, and settings preferences. We use this data to enhance your gameplay experience by saving your progress, personalizing game content, and providing targeted in-game support or recommendations.

  • Device Information (Including VR Headset and Peripherals Used): We collect data on the device you use, including VR headsets and peripherals, to optimize the game's performance and compatibility with your hardware. This information helps us provide you with the best possible experience by adjusting graphics settings, game features, and providing technical support tailored to your setup.

Usage Data
Automatically collected data when using the Service, such as:

  • IP Address: Similar to the above, we use this data to monitor and secure our Service, as well as to analyze geographic trends among users for better localization and service enhancements.

  • Browser Type: We collect information on the browser you use to access our Service to ensure compatibility and optimize the display of content. Knowing the browser type helps us identify and fix any browser-specific issues, ensuring a smoother experience on our website.

  • Pages Visited on the Service: We track which pages you visit to understand how you interact with our website and which content is most relevant to you. This helps us improve site navigation, optimize content layout, and provide a more user-friendly experience.

  • Time and Date of Visits: We use this information to analyze peak usage times and manage server load more efficiently. This data also helps us track user engagement patterns, which informs our development and marketing strategies.

  • Diagnostic Data Related to the VR Experience in Mother Bunker: We collect diagnostic data such as error logs and performance metrics to identify and fix bugs, improve game stability, and enhance the overall VR experience. This data is crucial for providing technical support and continuous improvements to the game.

Cookies and Tracking
We use cookies and similar tracking technologies to track activity and store information on Our Service. Here’s how we use this data:

  • Cookies or Browser Cookies: Cookies are used to remember your preferences, such as login information or language settings, making it easier for you to use our Service without having to re-enter information each time you visit. They also help us track how you interact with the Service, which allows us to improve functionality and user experience.

  • Web Beacons: We use web beacons in our emails and on our website to track how you interact with our content, such as whether you open our emails or which sections of the website you visit most. This information helps us understand the effectiveness of our communications and optimize our marketing strategies.

Use of Your Personal Data

Rook Games may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

Google Analytics

We use Google Analytics software and cookies to process the following personal data indefinitely after collecting the personal data:

  • User-ID

  • Device information (such as CPU, memory size, screen resolution, OS, language)

  • IP address

  • Device-ID

  • How you use our website and your referral page (this data may also be processed by Facebook)

Google Analytics may store this personal data outside of the European Economic Area (EEA). Google is bound to the standard contractual clauses as approved by the European Commission, and we have configured Google Analytics in accordance with the guidelines provided by the Dutch Data Protection Authority (such as the use of the anonymization functionality). The privacy policy of Google can be found here: https://policies.google.com/privacy.

Mailchimp

We may send our emails via Mailchimp. Mailchimp may store your personal data in the United States. Mailchimp is bound to the standard contractual clauses as approved by the European Commission, ensuring that your data is adequately protected. The personal data we process and store with Mailchimp may include:

  • Name

  • Email address

  • Communication and content of emails

  • Information on whether you opened our email

The privacy policy of Mailchimp can be found here: https://mailchimp.com/legal/privacy/.

  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

Your Personal Data will be retained only for as long as necessary for the purposes described in this Privacy Policy. Usage Data will be stored for internal analysis to improve Our Service, particularly for Mother Bunker.

Transfer of Your Personal Data

Your Personal Data may be transferred to and stored on servers located outside of Your jurisdiction. We ensure that appropriate safeguards are in place to protect Your data.

Security of Your Personal Data

  • The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

  • Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

  • If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Your Rights

You have the following rights regarding Your Personal Data:

  • Access: Request details about the Personal Data We process about You.

  • Rectification: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of Your data, subject to certain legal obligations.

  • Restriction of Processing: Request limited processing under specific conditions.

  • Data Portability: Request the transfer of Your data to another service.

  • Withdrawal of Consent: Withdraw consent where data processing is based on Your consent.

Exercising Your Rights

You can exercise Your rights by contacting Us at rookgames@gamesbyrook.com. To prevent abuse, We may ask for a copy of a valid ID for verification.

Delete Your Personal Data

You have the right to request the deletion of your Personal Data at any time. All users can request their data be deleted by:

  • Email: Sending a request to rookgames@gamesbyrook.com

Links to Other Websites

Our Service may contain links to external websites. We are not responsible for their privacy practices, and We encourage You to review their policies.

Changes to This Privacy Policy

We may update Our Privacy Policy periodically. Changes will be posted on this page, and We will notify You via email or a notice on Our Service.

Contact Us

For questions or concerns about this Privacy Policy or Our data processing practices, please contact Us: